This Complaint Form information is essential for us to investigate your complaint. Please fill out all the required fields and provide us with as much detail as possible.

Please note that it is important that you lodge your complaint with the electricity service supplier first before submitting it to the Electricity Regulatory Authority for consideration. Proceed to complete this form if you have lodged your complaint with electricity service supplier and you are still not happy with the way your complaint was dealt with.

Complainant Information
Complaint Information


Contact us

Electricity Regulatory Authority 
New ERA House, Plot 5C-1 Third Street, Lugogo Industrial Area 
P.O.Box 10332, Kampala, Uganda
Telephone: +256 417 101800, +256 393-260166
Complaints Hotline: +256 200 506000 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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