Stakeholder Perception Survey January 2023

Webmail
Submit Complaint
FAQ

Home
About Us
Sector Overview
- Uganda Electricity Sector
- Programmes
  - GETFIT
Tariffs
Statistics
Licensing & Permits
Consumers
Media
Opportunities
Public Hearing
Resource Centre

You are here:
Home
Stakeholder Perception Survey

INTRODUCTION

The Electricity Regulatory Authority (ERA) is a government of Uganda agency responsible for the supervision of the Electricity Supply Industry. As a user of electricity, we request you to give us your feedback and comments about the electricity service by answering the few questions below.

Your responses shall be treated with the utmost confidentiality.

SECTION A. STAKEHOLDER INFORMATION

A1. What’s your gender?* Male
Female

A2 What’s your age?* 25 and Under
26-35
36-45
46-55
56 and above

A3. Which best represents your geographic location?* Central
Eastern
Northern
Western
Southern

A4. Which of the following best describes your electricity consumer category (Select only ONE response)* Domestic Consumer
Commercial Consumer
Medium Industrial Consumer
Large Industrial Consumer
Extra-Large Industrial Consumer

SECTION B: OVERALL CONTEXT

B1. In general, would you say Uganda’s Electricity Supply Industry is headed in …?* The right direction
The wrong direction
Not sure

B2. Which aspect do you consider is most critical in ensuring sustainable electricity supply?* Affordable tariffs
Reliability and quality of Service
Accelerating access and growing demand

SECTION C: OVERALL ATTITUDE TOWARDS THE ELECTRICITY REGULATORY AUTHORITY

To what extent do you agree/disagree with the following statements about the Electricity Regulatory Authority (ERA)?

Note: Use a scale of 1 [Strongly Disagree] to 10 [Strongly Agree] as appropriate.

C1a. Consults stakeholders in decision-making process* 1 2 3 4 5 6 7 8 9 10

C1b. Balances the interests of stakeholders in decision-making* 1 2 3 4 5 6 7 8 9 10

C1c. Informs the stakeholders about its decision in timely manner* 1 2 3 4 5 6 7 8 9 10

C2. To what extent do you believe that the Electricity Regulatory Authority’s Complaints Handling and Feedback Mechanisms is efficient and effective?* To a fully sufficient degree
To a somewhat sufficient degree
To a somewhat insufficient degree
To a very insufficient degree

C3. When thinking about the Electricity Regulatory Authority, which engagement priorities do you VALUE the most?* Tariff related engagements
Stakeholder consultation and engagement in decision-making
Public outreach, media, and sensitization programs

SECTION D: COMMUNICATION AND INFORMATION SHARING

D1. How frequently do you interact with the Electricity Regulatory Authority?* Never
Less than once a year
Once a year to a few times a year
Less than once a month
At least once a month
At least once a week

D2. How do you receive information from the Electricity Regulatory Authority (ERA)?* Radios and Televisions
Newspapers
Social media (blogs, Facebook, twitter, WhatsApp, YouTube)
ERA website www.era.go.ug
Direct Contact from ERA

D3. How would you prefer to receive information from the Electricity Regulatory Authority (ERA)?* Mainstream Media- [ Newspapers/Radio/Television / Press conference]
Direct Contact with ERA, ERA newsletter or ERA’s website www.era.go.ug
ERA Public Events (such as seminars, workshops, conferences training, and Webinars)
Social media (such as blogs, Facebook, Twitter, WhatsApp, & YouTube)

D4. Over the past THREE MONTHS, on average how often did you do any of the following related to the Electricity Regulatory Authority (ERA)

D4a. Read, viewed or heard a story about the ERA in local media (newspaper, magazine, TV, radio)* Every few days Every few weeks Every few months Not at all

D4b. Interacted with the ERA on Social Media (e.g., read a post or tweet, liked, commented, shared, retweeted)* Every few days Every few weeks Every few months Not at all

D4c. Visited ERA website (e.g., read a blog, used data)* Every few days Every few weeks Every few months Not at all

D4d. Attended an event/conference hosted by the ERA* Every few days Every few weeks Every few months Not at all

D4e. Read some or all of ERA research papers or publications/ Newsletter* Every few days Every few weeks Every few months Not at all

D4f. Met formally with ERA staff* Every few days Every few weeks Every few months Not at all

SECTION E. ADDITIONAL COMMENTS

E1. In not more than 100 words, please provide any additional Comments or Feedback in the space provided below.

Security

Please verify you are a human

End

Thank you for completing the survey

Contact us

Electricity Regulatory Authority
New ERA House, Plot 5C-1 Third Street, Lugogo Industrial Area
P.O.Box 10332, Kampala, Uganda
Telephone: +256 417 101800, +256 393-260166
Complaints Hotline: +256 200 506000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.