Guidelines and Standards

Title Created Date Download
Revised - ERA Client Service Charter
(521 Downloads) 		2022-02-11 Download ( pdf, 336.93 KB )
Revised - Standardized Complaints Handling Guidelines ESI
(587 Downloads) 		2022-02-11 Download ( pdf, 364.14 KB )
Uganda Renewable Energy Feed-In-Tariff (REFIT) Guidelines Phase 5
(717 Downloads) 		2021-08-13 Download ( pdf, 9.83 MB )
The Electricity (Acquisition and Use of Wooden Poles in the Electricity Industry) Guidelines, 2020
(908 Downloads) 		2020-08-19 Download ( pdf, 277 KB )
Energy Rebate For Construction Distribution Infrastructure Guidelines 2020
(786 Downloads) 		2020-08-14 Download ( pdf, 1.06 MB )
Corporate Governance Guidelines
(562 Downloads) 		2020-07-06 Download ( pdf, 1.29 MB )
Supplier of Last Resort Guidelines
(329 Downloads) 		2020-06-28 Download ( pdf, 698.58 KB )
The PawaKapo FREE Certification Training
(3198 Downloads) 		2019-12-09 Download ( pdf, 257.82 KB )
The ERA Compliance and Enforcement manual 2019
(1160 Downloads) 		2019-09-04 Download ( pdf, 2.33 MB )
The Electricity Decommissioning Power System Installations Guidelines 2018
(813 Downloads) 		2019-09-04 Download ( pdf, 393.65 KB )
Distribution Line Construction Guidelines 2017
(2592 Downloads) 		2018-12-03 Download ( pdf, 1.72 MB )
Improve your Power Factor, Lower your Electricity Costs
(972 Downloads) 		2018-09-27 Download ( pdf, 759.29 KB )
Time of Use Pricing Frequently Asked Questions
(868 Downloads) 		2018-05-30 Download ( pdf, 1.06 MB )
kVA Demand Frequently Asked Questions
(1104 Downloads) 		2018-05-30 Download ( pdf, 791.09 KB )
Guidelines for the Implementation of Prepaid Metering by Electricity Distribution Licensees in Uganda
(975 Downloads) 		2018-05-30 Download ( pdf, 508.41 KB )
Guidelines for Implementation of Bulk Metering by Electricity Distribution Licensees
(1108 Downloads) 		2018-05-29 Download ( pdf, 2.45 MB )
Quality of Service Standards in the Electricity Supply Industry
(1692 Downloads) 		2018-04-16 Download ( pdf, 1.9 MB )
Energy Rebate Guideline
(1541 Downloads) 		2018-03-02 Download ( pdf, 16.15 MB )
The Electricity (Design, Manufacture, Installation and Use of Portable Low Voltage Single Phase Ready Boards) Guidelines
(1774 Downloads) 		2018-03-02 Download ( pdf, 14.38 MB )
The Electricity (Procurement and Disposal) Guidelines, 2017
(1039 Downloads) 		2018-03-02 Download ( pdf, 1.79 MB )
Client Service Charter sets out the minimum standards of service excellence
(611 Downloads) 		2018-03-02 Download ( pdf, 298.53 KB )
Guideline for Installation Permit Issuing Procedures 2016
(11240 Downloads) 		2018-03-02 Download ( pdf, 505.68 KB )
The Amended Guidelines for Fixing the Quantum of Royalties Payable by Hydro Generation Licensees in Uganda, 2012
(550 Downloads) 		2018-03-02 Download ( pdf, 140.02 KB )
How to reduce your electricity bill: hints on efficient electricity usage
(819 Downloads) 		2018-03-02 Download ( pdf, 12.08 MB )
Understanding your rights as an electricity consumer
(951 Downloads) 		2018-03-02 Download ( pdf, 12.72 MB )

Contact us

Electricity Regulatory Authority 
New ERA House, Plot 5C-1 Third Street, Lugogo Industrial Area 
P.O.Box 10332, Kampala, Uganda
Telephone: +256 417 101800, +256 393-260166
Complaints Hotline: +256 200 506000 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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