The Electricity Consumers have a:

  1. Right to have electricity upon application
  2. Right to have a meter to measure his/her supply
  3. Right to a refund when over billed
  4. Right to properly installed working meter
  5. Right to log complaints when dissatisfied
  6. Right to information on scheduled power interruptions.
  7. Right to transparent billing
  8. Right to due process prior to disconnection of electric service
  9. Right to be notified prior to disconnection
  10. Right to reconnection of electricity supply after disconnection upon payment.
  11. Right to file complaints before ERA/Electricity Disputes Tribunal or other courts of law.