You can contact the Electricity Regulatory Authority (ERA).

On Telephone number 0200 506 000, SMS and WhatsApp on 0776 188 188, walk in at our offices, send an Email to This email address is being protected from spambots. You need JavaScript enabled to view it., Facebook, twitter etc.
Remember to send the following details to enable the responsible officer attend to you:
Name :
Account No.:
Area/address of residence/ Distribution area or company that supply your Nature of complaint for redress.