What Should I Do If I Have an Electricity Problem (E.g. Disconnection or Meter Problem)?
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Contact your Electricity Distribution Company straight away if you have an Electricity problem, such as a disconnection or faulty meter. Tell them if you are unwell or self-isolating.
All Electricity Distribution Companies have been directed to ensure the functional proficiency of their CALL CENTERS and ONLINE platforms so that Customers are adequately and satisfactorily served through these channels.
The public is encouraged to minimize physical visits to the Electricity Distribution Companies unless under unavoidable circumstances.
All Electricity Distribution Companies have been directed to ensure that all lines with poor reliability are patrolled immediately and fixed adequately to minimize the strain and movement of the linesmen and ensure Continuity of Supply.