What Should I Do If the Electricity Distribution Company Needs to Access My Property and I Am Self-Isolating?
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If the Electricity Distribution Company contacts you to visit your property, tell them if you are unwell or are self-isolating.
All staff of the Electricity Distribution Companies should follow official guidance from the Ministry of Health such as avoiding close contact with you and washing their hands regularly.
The Electricity Distribution Companies must monitor and respond to Government guidance on self-isolation and health and safety, and take timely decisions on how best to protect customers and staff while delivering their services. We expect them to have the safety, health and wellbeing of their customers as their central priority with a particular focus on risks to vulnerable customers or where customers are at risk of going off supply or have gone off supply.