What Should I Do If I Am Struggling to Pay My Bills?
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If you are struggling to pay your Electricity bills or having money problems, the Electricity Distribution Company should offer other options that include:
- Reviewing bill payment plans, including debt repayment plans.
- Payment breaks or reductions in how much you pay.
- Giving you longer time to settle your bill.
All the Electricity Distribution Companies serving critical national services including referral hospitals, water services, security and telecommunication have been directed to ensure that there is seamless continued Supply of Electricity services without incidences and interruptions that can have negative knock-on effects on the services of those institutions.
The Electricity Regulatory Authority remains fully committed to promoting a Safe working environment across the Electricity Supply Industry and to ensuring the Continuity of Electricity Supply in the Country.