How does Umeme/DSCOs handle cases of the stolen prepaid meter?
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The customer is required to make a formal report after which the distribution Company sends its officials to investigate by visiting the location to validate the customer’s claim.
If the claim is valid and there’s a meter available for replacement, the meter will be replaced, however, the customer bears the cost of replacement as preserved in the Regulations that upon the loss or damage to a meter, replacement of such meter (if available) takes a minimum of two weeks from the date of an investigative report by the distribution official.
Alternatively, the Customer may be placed on direct supply and estimation for the period before replacement.