The Electricity Regulatory Authority (ERA) recently conducted Consumer Education and Awareness engagements in the Central Districts of Kayunga, Buikwe, Nakaseke, and Nakasongola, as part of ongoing efforts to strengthen public understanding of the Electricity Supply Industry (ESI) and key issues in the Industry.

The engagements brought together district leaders, security agencies, community members, and other stakeholders to discuss key issues affecting electricity service delivery and the role of consumers in supporting a reliable and sustainable Electricity Supply Industry.

During the engagements, ERA sensitized participants about its mandate as the Regulator of Uganda’s Electricity Supply Industry and highlighted ongoing reforms aimed at improving efficiency, transparency, and access to electricity services. Participants were also updated on the performance of the Industry, including efforts to expand electricity access, improve service reliability, and strengthen consumer protection mechanisms.

A key focus of the engagement was the growing challenge of vandalism of electricity infrastructure, which continues to affect power supply reliability and impose significant economic losses on the country. Participants were sensitized on the dangers and social impacts of vandalism, including prolonged outages, damage to public infrastructure, increased operational costs, and threats to public safety. Communities were encouraged to work closely with security agencies and institutions in the ESI to report suspected acts of vandalism and protect electricity installations within their areas.

The engagements further addressed consumer rights and obligations under the Electricity Act, Cap 157. The Community members were guided on their rights to safe, reliable, and quality electricity services, their responsibilities in ensuring lawful and safe use of electricity, electricity tariffs, connection procedures, and expected service delivery standards to help consumers make informed decisions and avoid exploitation.

In addition, ERA explained the available complaints handling and dispute resolution mechanisms to ensure consumers know where and how to seek redress whenever they experience service-related challenges. The Consumers were encouraged to report complaints through the established channels and follow the appropriate escalation procedures where necessary.

The engagements emphasized the importance of strengthening collaboration among ESI institutions, district leadership, security agencies, and local communities in promoting accountability, safety, and improved electricity service delivery.

ERA remains committed to empowering consumers through continuous public education and stakeholder engagement as part of its broader mission to regulate the ESI in a manner that promotes fairness, efficiency, and sustainable development for all Ugandans.