Guidelines and Standards

Regulatory Instruments

Client Service Charter sets out the minimum standards of service excellence

298KB 7 downloads Mar 14, 2025

Guideline for Installation Permit Issuing Procedures 2016

505KB 6 downloads Mar 14, 2025

The Amended Guidelines for Fixing the Quantum of Royalties Payable by Hydro Generation Licensees in Uganda, 2012

140KB 16 downloads Mar 14, 2025

How to reduce your electricity bill: Hints on efficient electricity usage

12.1MB 9 downloads Mar 14, 2025

Understanding your rights as an electricity consumer

12.7MB 10 downloads Mar 14, 2025

Check list of requirements For Qualifying Permit and License Applications

1.4MB 52 downloads Mar 14, 2025

Electricity investment approval and verification guidelines

2.4MB 14 downloads Mar 14, 2025

Electricity Consumer's Committee Manual

531KB 4 downloads Mar 14, 2025

Customer Deposits Guidelines

514KB 4 downloads Mar 14, 2025

Guidance on permit and license applications

681KB 19 downloads Mar 13, 2025

Electricity Consumer Protection Guidelines

Electricity Consumer Protection Guidelines

667KB 15 downloads Mar 13, 2025

Standardised Complaints Handling Guidelines for the Electricity Supply Industry

555KB 13 downloads Mar 13, 2025

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