Guidelines and Standards

Regulatory Instruments

Customer Deposits Guidelines

514KB 183 downloads Mar 14, 2025
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Guidance on permit and license applications

681KB 336 downloads Mar 13, 2025
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Electricity Consumer Protection Guidelines

Electricity Consumer Protection Guidelines

667KB 277 downloads Mar 13, 2025
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Standardised Complaints Handling Guidelines for the Electricity Supply Industry

555KB 174 downloads Mar 13, 2025
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Contacts

  • New ERA House,
    Plot 5C-1 Third Street,
    Lugogo Industrial Area.
    P.O.Box 10332, Kampala, Uganda
  • +256 417 101800, +256 393-260166
  • info@era.go.ug

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